- Competitive salary and Cafeteria benefits
- Annual bonus system
- Language course reimbursement
- Free medical services
- All You can Move Sportpass
- Accident/risk insurance
- Family friendly company
- Relocation package available
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Spanish and Portuguese speaking Service Desk Agent - Budapest, Magyarország - Cognizant Technology Solutions
Leírás
Spanish and Portuguese speaking Service Desk Agent
For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.
Job details:
· Job location: Budapest, Hungary, 9th District, Mill Park office building
· Role type: permanent
· Full time employment, 40 hours/week
· Hybrid work (1-2x day on-site work monthly)
Job responsibilities
· Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
· Handling end-user calls and web queries via tools, phone and email
· Documentation and precise administration, logging of calls on the ticketing tool
· Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
· Keep the user informed, own and follow-up ongoing cases
· Maintaining and improving customer satisfaction level
You are:
· Advanced or native in Spanish and Portuguese language and you have upper-intermediate English language skills.
· Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but not a must (we provide you 2-weeks foundation IT training as part of the Onboarding process).
· You have willing-to-learn attitude & customer-focus mindset.
· Excellent communication skills – both written and spoken
· Flexible, multitasking, dynamic personality, team player attitude
· You have logical thinking, good problem-solving skills.
· Service window the team needs to cover: Monday-Friday 7AM-2AM
What we offer - Our benefits
