- Training and continuous learning and certification opportunities
- Chance to be part of a rapidly expanding organization
- Multilingual environment, native colleagues
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute), home office opportunity
- Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
- Reimbursable language courses
- Team events and Company events (cool and youthful parties with team-games, etc.)
- High value awards and recognitions, annual bonus for top performers, and annual salary review
- Handle end user calls and web queries in German and English
- Act as the first point of contact for the customer
- Precise administration
- Act as primary contact between customer and resolving group
- Keep the user informed, own and follow up ongoing cases
- have excellent written and verbal communication skills in English and in German (Austrian dialect is advantage)
- have experience in customer service – experience gained in IT Help Desk is an advantage but not a must
- have High School degree
- have desire to learn - no IT background required, training will provide the necessary technical knowledge
- are open to work in shifts
- have excellent communication skills – both written and spoken
- are flexible, open-minded personality with a "can do" attitude
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German speaking Service Desk Agent - Budapest, Magyarország - Cognizant Technology Solutions
Leírás
German Speaking Service Desk Agent (24/7)
We are looking for 5 German speaking candidates, who would like to work in hybrid model.
**This role requires work in 24/7 environment, work on national holidays (as allowed by local regulations)**
We can offer:
Responsibilities:
We are looking for you, if you:
