Munkahelyek
>
Budapest

    IT Service Management Specialist - Budapest, Magyarország - Trivium Packaging

    Trivium Packaging
    Trivium Packaging Budapest, Magyarország

    1 hete

    Trivium Packaging background
    Leírás

    Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood, pet food, nutrition, beauty and personal care, household care, and premium beverages.

    Trivium wants to shape the industry and has embarked on an ambitious transformation journey. In the near term, focus is on building & upskilling the team, deciding where to play & how to win, and increasing financial performance by executing the Trivium Business System (commercial, operational, and supply chain excellence). Sustainability is embedded in our materials and in our actions. Trivium has ambitious sustainability targets and focuses exclusively on products that are infinitely recyclable. Our company sustainability journey has been awarded with a Platinum medal by EcoVadis, the world's leading rating agent who allocated this award only to the top 1% of the >75000 companies reviewed. Sustainability is embedded in each and every function at Trivium, it's in our DNA. The global head office is at Amsterdam Airport; however, many people work in virtual teams from different countries. Our culture is results-driven, entrepreneurial, informal, and highly multicultural. Our people have a high degree of responsibility.

    Purpose of the job:

    The IT Service Management specialist role supervises, coordinates, and maintains the levels of service agreed with and expected by the business, while keeping a constant focus on improving the performance of the services provided. The role also requires the management of major incident escalations, ability to manage virtual team in a matrix organisation and mediate win-win solution for all stakeholders.

    Your Responsibilities:

    • Lead and be the main contact point for the managed service organization (3rd party) for all the operational activities of the IT Helpdesk / ServiceNow.
    • Manage and control Incident, Problem, Change processes in respect of the internal process

    Change management responsibilities

    • Change Management operational coordination including chairing CAB meetings
    • Obtain consensus across IT Leadership
    • Publish processes and procedures
    • Train across IT regarding any ITSM area where needed
    • Make continual improvements as necessary

    Incident management:

    • Incident trend and aging ticket analysis
    • Organize the resolution process, by getting the resolvers together, facilitating the communication, and the information flow
    • Handle escalations, if its needed for faster resolutions, remove blockers, organize ad hoc calls with engineers and other resolver teams
    • Activate problem management after a major incident to prepare RCAs

    Problem management:

    • Problem ticket coordination
    • Upon recurring issues, or major incident raise problem tickets, and follow it until resolution
    • Make sure the conclusions will be used to improve incident resolution processes

    Service Improvement

    • Communication on operational progress to all stakeholders
    • Support the maintenance of process documentations
    • Escalation to relevant contacts if necessary
    • Propose IT Services modifications to the Service Desk Manager to reduce user impact
    • Assume responsibility for updating configuration management.
    • Participate in service status meetings, providing information and analysis related to the services delivered to the business and support the Group IT Service Manager in the service delivery meetings.
    • Drive Process development initiatives
    • Raise requirements to the relevant managed service organization functions in order to improve efficiency.
    • Assist in project management activities
    • Control on-duty incident management activities / escalation management within the organization and external vendors
    • Continuously evaluate and improve IT service delivery processes and procedures.
    • Identify opportunities for automation and optimization to enhance service quality and reduce costs.

    Customer Relationship Management

    • Build and maintain strong relationships with clients and stakeholders, acting as the primary point of contact for service-related inquiries and issues.
    • Conduct regular service reviews with clients to gather feedback and identify areas for improvement.

    The Benefits You Will Enjoy:

    • Inspiring office environment in a center location of Budapest
    • As our name is new, you can expect exciting finance related projects and challenges
    • We take care of your growth you can always learn from our charismatic, professional leaders
    • A career path that will indicate you to develop
    • A company culture, where we are proud of each other, and where fun and the attitude of giving back to our environment are highly appreciated
    • A community where you can freely share your own creative ideas and suggestions to create a better world
    • Flexibility and home office - based on team agreement - here you can find real work life blend

    Requirements:

    • At least 3 years of proven experience in IT Service Management, with knowledge of broader Service Management best practices
    • Educated to degree level
    • ITIL Foundation knowledge or certified is a plus
    • Prior manufacturing industry experience advantage
    • Service Now experience is a plus
    • Basic Microsoft Excel skills
    • Basic working knowledge of vendor and provider management
    • Show passion for customer centric services and creative problem-solving
    • Excellent written and verbal communication skills
    • Flexibility, problem solving, solution oriented, stakeholder management

    BRINGING YOUR TRUE SELF TO WORK

    To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. That's why we are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. Our customers come from a wide range of backgrounds, and so do our people and It's business critical for us to ensure all our people have what they need to perform at their best and can be their true selves at work.

  • IFF Family of Companies

    Talent Management Specialist

    2 hete

    IFF Family of Companies Budapest, Magyarország

    Job Description · IFF is very excited to welcome a new Talent Management Specialist to our team, and we hope it's you · As a Talent Management Specialist, you will support the Strategic Talent Leaders and Talent Management Team that support our Commercial Organization. Planning, ...

  • Randstad

    Business Process Management Specialist

    1 hete

    Randstad Budapest, Magyarország Teljes munkaidő

    Cégleírás / Organisation/DepartmentBecause of the rapidly changing environment, our Client has set its aim to become the most data & technology-driven airline in the world. Changing their way of working, modernizing their technology stack and architecture and the right positionin ...

  • Trivium Packaging

    Talent Management Specialist for Career Development

    1 hete

    Trivium Packaging Budapest, Magyarország

    Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood ...

  • Trivium Packaging

    Talent Management Specialist for Career Development

    3 napja

    Trivium Packaging Budapest, Magyarország

    Trivium Packaging is a global sustainability leader in metal packaging with more than 60 locations worldwide, nearly 8,000 employees, and an annual revenue of approximately €3.0 billion. Trivium serves a diverse range of customers in a variety of end markets such as food, seafood ...

  • Karrier Hungária

    Czech-speaking Order Managment Specialist

    2 napja

    Karrier Hungária Budapest, Magyarország Teljes munkaidő

    Our company which is an innovative, leading European FMCG company, is looking for their next team member. If you would like to work in a quiet area with · home office opportunity and with attractive salary and cafeteria packages, send us your application. · Main responsibilities: ...

  • Profession

    PLM IT Specialist @ .hu

    1 hete

    Profession Budapest, Magyarország

    Partnerünk egy nemzetközi cég budapesti leányvállalata. Jelenleg az IT részlegük bővítése folyik, így keressük a csapatukba többek között az új PLM IT Specialist munkatársukat is, aki Master Data, PLM/Change management vonalon erősíti majd a munkájukat. · Rugalmas munkaidő, hibr ...

  • Fox HR Consulting Kft.

    German Speaking Payroll Specialist @

    5 napja

    Fox HR Consulting Kft. Budapest, Magyarország

    German Speaking Payroll Specialist · If you've always dreamed of working in the finance team of a multinational company, this is an excellent opportunity to try yourself Our partner company performs its work in the IT and finance fields. Thanks to the continuous expansion, we are ...

  • Nemzeti Útdíjfizetési Szolgáltató Zrt.

    üzleti intelligencia

    5 napja

    Nemzeti Útdíjfizetési Szolgáltató Zrt. Budapest, Magyarország

    ,SAP ERP rendszerrel, modulokkal, interfészekkel kapcsolatban a felhasználók napi szintű támogatása · SAP ERP alkalmazás szintű igények és incidensek kezelése, folyamatainak felügyelete, optimalizálása, jogosultságkezelés · Funkcionális fejlesztési követelmények specifikálása, fe ...

  • MP Solutions Kft.

    MasterData - SAP @

    4 napja

    MP Solutions Kft. Budapest, Magyarország

    We are looking for a specialist in SAP Product Life Cycle Management / Change Management to join an international IT team of our partner. Their company is running a central SAP S/4 HANA system, which is connected via an online interface to a central PLM. You will support the proc ...

  • Marshmallow

    TechOps Specialist @

    4 napja

    Marshmallow Budapest, Magyarország

    About Tech Operations at Marshmallow · Our compact yet dynamic Tech Operations team, integral to the Architecture division, is committed to ensuring the seamless operation of our internal technology systems. Our role encompasses managing transitions for new joiners, leavers, and ...

  • Fox HR Consulting Kft.

    Junior Logistics Specialist @

    6 napja

    Fox HR Consulting Kft. Budapest, Magyarország

    If you've always dreamed of working at a multinational company, this is an excellent opportunity to try yourself Thanks to the continuous expansion of our partner, we are looking for a new colleague in the following position: · Junior Logistic Specialist · What you will get in re ...

  • Formlabs Kft

    Marketing Operations Specialist @

    1 hete

    Formlabs Kft Budapest, Magyarország

    To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktops of every designer, engineer, artist, and researcher in the world. Our printers are used by Google, Tesla, Gillette, and New Balance ...

  • Codete

    Senior Software Engineer Backend/AI @

    1 hete

    Codete Budapest, Magyarország

    Codete is not just a software company, it's a place where tech enthusiasts can grow by doing what they love and feel valued for what they are. We're experienced, agile, and versatile: we work with a wide range of technologies in projects from many different industries, and the ma ...

  • Raiffeisen Bank Zrt.

    bankkártya üzemeltetési szakértő

    5 napja

    Raiffeisen Bank Zrt. Budapest, Magyarország

    ,A Bank Készpénzgazdálkodási területén gondoskodsz a zökkenőmentes üzemeltetésről ATM működtetési területeken. · Ellenőrződ az ATM-ek műszaki állapotát felügyelő rendszer rendelkezésre állási előírásainak pontos működését. · Részt veszel a napi operatív folyamatok végrehajtásában ...

  • ZaWin (Martin Engineering AG)

    German speaking Dispatcher

    6 napja

    ZaWin (Martin Engineering AG) Budapest, Magyarország

    We are seeking a highly organized and dynamic Technical Dispatcher / Service Coordinator to join our team. In this pivotal role, you will be responsible for the efficient scheduling and coordination of our support technicians, working closely with our customers, local electrician ...

  • NIX Tech Kft.

    Junior Business Analyst in the Healthcare Domain @

    5 napja

    NIX Tech Kft. Budapest, Magyarország

    NIX, a global supplier of software engineering and IT outsourcing services, is looking for a Junior Business Analyst in the Healthcare Domain in its office in Budapest (Vaci Greens, 13th district). You'll be part of a team of professionals who are ready to find the best tailor-ma ...

  • NIX Tech Kft.

    Junior Business Analyst in the Healthcare Domain @

    4 napja

    NIX Tech Kft. Budapest, Magyarország

    NIX, a global supplier of software engineering and IT outsourcing services, is looking for a Junior Business Analyst in the Healthcare Domain in its office in Budapest (Vaci Greens, 13th district). You'll be part of a team of professionals who are ready to find the best tailor-ma ...

  • Fox Hr Consulting Kft.

    Junior Logistics Specialist @

    1 hete

    Fox Hr Consulting Kft. Budapest, Magyarország Teljes munkaidő

    If you've always dreamed of working at a multinational company, this is an excellent opportunity to try yourself Thanks to the continuous expansion of our partner, we are looking for a new colleague in the following position: Junior Logistic Specialist What you will get in return ...

  • NIX Tech Kft.

    Junior Business Analyst in the Healthcare Domain @

    1 hete

    NIX Tech Kft. Budapest, Magyarország

    NIX, a global supplier of software engineering and IT outsourcing services, is looking for a Junior Business Analyst in the Healthcare Domain in its office in Budapest (Vaci Greens, 13th district). You'll be part of a team of professionals who are ready to find the best tailor-ma ...

  • Ework Group

    Senior Data Engineer @

    3 napja

    Ework Group Budapest, Magyarország

    For our client, a company from pharmaceutical area, we realize a recruitment process on the position Senior Data Engineer. · Are you passionate about data and technology? Do you seek out best practices and developments in data, software, and cloud engineering, and bring them into ...