- Provides an overview of the organization's service offerings (e.g.business value, investment, performance, dependencies)
- Focsing on the strategic management of services and supporting decision-making
- Ensuring effective governance of the service portfolio.
- Identify opportunities for service improvement and expansion
- Defining the components, relationships, and interactions of a particular service to ensure its effective implementation and delivery
- Aims to create a blueprint or design that guides the development, deployment, and management of the service throughout its lifecycle
- Service Design and Service impact assessmen
- Development and Operation of Service Transition Framework, related methodology and the Handover Process
- Coordinate the transition of new or changed services into the production - Service Acceptance Criteria (SAC)
- Coordinate IT Service Delivery's Resources towards Project Teams, manage required escalations and drive remediations
- Continuous Service Transition Improvements
- Establish Portfolio governance processes and frameworks to effectively manage the service portfolio.
- Regularly report on service portfolio performance, including financials, customer satisfaction, and service roadmap updates.
- Works closely with Service Management Office's Governance lead
- Define and monitor service-level agreements (SLAs) to ensure service quality, availability, and performance targets are met Ensures SLAs, OLAs and UC are delivered according to specification
- Run continuous Gap analysis & Deviation management
- Coordinate with internal stakeholders and external vendors to ensure seamless service delivery and customer satisfaction.
- Drives Service Financial management, Pricing and True-up improvements
- Ensure baselines for Measurements and Benchmarking are established
- Focus on Continual Service Improvements
- Developing and Executing the service portfolio strategy,
- Conduct market research and analysis to identify customer needs, industry trends, and competitive landscape.
- Collaborate with stakeholders to define service offerings, pricing models, and service delivery strategies.
- Lead the identification and evaluation of new service opportunities, working closely with product development teams.
- Drive the innovation of existing services by analyzing customer feedback, market demands, and emerging technologies.
- Collaborate with cross-functional teams to design and develop new service offerings,
- 10+ Years of work experience in Enterprise Service Management or similar role
- BSc/MSc in Computer Science, Information Technology, Computer Engineering or related technical field or equivalent experience.
- ITIL lifecycle module (ITIL c3 / ITIL 4)
- Fluency in English
- Strong leadership capabilities
- Having the ability to communicate effectively with a diverse set of customers or partners, across multiple disciplines
- Min 4 years of experience in people managment
- Working at the world's only fully integrated aluminum and leading renewable energy company
- Diverse, global teams
- Flexible work environment/home office
- We provide you the freedom to be creative and to learn from experts
- Possibility to grow with the company, gain new certificates
- Attractive benefit package
-
Instructure Hungary Kft Budapest, MagyarországInstructure is a global EdTech leader, serving millions of teachers and students around the world. Openness is core to who we are. That's why we partner with over 900 education technology companies in the largest partner community for any LMS. · Instructure also offers a portfoli ...
-
Release Manager @
1 napja
BTA Group Budapest, Magyarország Teljes munkaidőAs a Release Manager, you'll be at the forefront of implementing and managing release processes for our code across development, test, and production environments. You'll work closely with developers and testers, assisting them in setting up their environments and ensuring the se ...
-
Senior Flutter Developer @
2 napja
Adroit Group Budapest, Magyarország Teljes munkaidőSalary range 1000k-1350k HUF · Participation in various international projects · Quarterly team-building programs · Monthly team events · English learning opportunity · 100% remote work · Flexible working hours · And much more. · 3+ years of experience developing mobile applicati ...
-
Transition Manager
5 napja
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Project Management Group · Job Description: · Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? · Join our Dig ...
-
Test Engineering Manager
3 napja
Formlabs Kft Budapest, MagyarországTo reinvent an industry, you have to build the best team. Join Formlabs in Budapest if you want to bring groundbreaking professional 3D printers to the desktops of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and ...
-
Transition Manager
5 napja
Bp Energy Budapest, Magyarország Teljes munkaidőEntity: Finance Job Family Group: Project Management Group Job Description: Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? Join our Digital Solutions ...
-
Lead Product Designer, Data
1 napja
Instructure Hungary Kft Budapest, MagyarországAt Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in ...
-
Senior BI Analyst @
1 hete
YTM ventures Budapest, MagyarországAbout Us: · At Babylon Park, we bring the thrill of global gaming and entertainment into everyday fun. As we continue to expand, we are looking to integrate sophisticated data-driven strategies across our marketing, product, and payment systems. We're seeking a proactive and tale ...
-
Senior Product Manager @
1 hete
saas / AddSearch Budapest, MagyarországSenior Product Manager · This role is part of our AddSearch team, one of our growing brands at · AddSearch offers a superior search experience, increased engagement for website visitors and boosts revenue-critical conversion rates of our clients. · Profile overview · As a Senio ...
-
Growth Marketing Manager @
1 hete
saas / AddSearch Budapest, MagyarországThis role is part of our AddSearch team, one of our growing brands at · AddSearch offers a superior search experience, increased engagement for website visitors and boosts revenue-critical conversion rates of our clients. · Profile overview · As a Growth Marketer at AddSearch y ...
-
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Finance Group · Job Description: · We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few com ...
-
Data Governance Lead
1 hete
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Procurement & Supply Chain Management Group · Job Description: · We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. ...
-
CDD Lead
1 hete
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Procurement & Supply Chain Management Group · Job Description: · We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. ...
-
Quotation Engineer
3 napja
Eaton Budapest, MagyarországEaton's mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficie ...
-
Haleon Budapest, Magyarország Teljes munkaidőHello. · We're Haleon. · A new world-leading consumer health company. · Shaped by all who join us. · Together, we're improving everyday health for billions of people. · By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil ...
-
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Business Support Group · Job Description: · Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? · Join our Custo ...
-
Marketing portfolio trainee
1 hete
Produkteam Kft Budapest, MagyarországWe are seeking a dynamic and driven individual to join our team as a Trainee in the Portfolio Management department at our FMCG manufacturing company. As a Trainee, you will play a crucial role in supporting the Portfolio Manager with various responsibilities aimed at driving bra ...
-
Asset manager
1 hete
Photon Energy Engineering HU Kft. Budapest, MagyarországPhoton Energy is growing and always on the lookout for talented individuals who share our belief in solar energy. · Our company offers solar power solutions and services worldwide for all who want to fully harvest free energy from the sun. · We believe energy must be accessible, ...
-
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Business Support Group · Job Description: · We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the ver ...
-
Salesforce Solutions Analyst
4 órája
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Business Support Group · Job Description: · Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? · Join our Digit ...
IT SMO Service Portfolio Manager - Budapest, Magyarország - norskhydro
Leírás
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial, and HR business services to all business areas within the company.
Are you an IT professional who's there to drive change? We at Hydro IT are transforming business processes with our Next Generation IT strategy to support Hydro's Sustainability Agenda, using modern tools and future technologies. Join us and make an impact via SAP S/4, native Cloud Technologies, Digital Products, State of Art Cyber Security tools, and much more
Role purpose
Service Portfolio Manager will be responsible for overseeing the management and development of Hydro GBS IT's service portfolio to ensure alignment with business objectives and customer needs. Fulfilment requires closed working relationship with cross-functional teams to drive service innovation, optimization, and continuous improvement. Holder of this role will be the key driver of the centrally controlled Service Portfolio design and management across their life cycle, ensure the systematic design of new services and upon readiness a secure transition to daily operation, also the Contact Point towards Product Based Op model / Product Portfolio Management. The Service Portfolio Manager plays a key role in identifying new service opportunities, evaluating market trends, and collaborating with internal stakeholders to deliver high-quality services that meet customer expectations.
Responsibilities:
Service Portfolio Management
Service Architecture Management
Service Transition
Service Portfolio Governance
Service Level & Financial Management
Continuous Service Improvements, KPIs and Benchmarking
Service Portfolio Strategy
Driving service innovation and development
Requirements
Hydro offers
Applications from severely disabled and equally disabled people will be considered with equal suitability.
Please apply online in ONE with your CV and optionally a cover letter.