- Initial point of contact for all operating system related issues, including those on physical and virtual devices.
- Responsible for basic troubleshooting such as system/device crashes, slow performance, software/app compatibility issues, and basic network connectivity issues.
- Should have a basic understanding of the supported operating systems and virtual environments and be able to guide users through step-by-step solutions.
- Documenting all actions in the IT service management tool for future reference and to maintain a record of the nature of problems and their solutions.
- In-depth troubleshooting and resolution of system/device errors, hardware-driver conflicts, and advanced network connectivity issue
- Should have a deeper understanding of the supported operating systems and virtual environments and be able to use diagnostic tools to troubleshoot problems.
- Assisting in the planning and testing of operating system upgrades on both physical and virtual devices.
- Handling the most complex issues escalated from L2 support, including those on physical and virtual devices.
- Specialized in system/device-wide crashes, major hardware-driver conflicts, and advanced network troubleshooting.
- Should have expert knowledge of the supported operating systems and virtual environments and be able to use advanced diagnostic tools to troubleshoot problems.
• Responsible for identifying, researching, and resolving technical problems on both physical and virtual devices. - Leading the planning, testing, and implementation of operating system upgrades on both physical and virtual devices, including the management of any necessary changes.
- Should be able to work closely with the vendor's technical support to resolve hardware issues.
- Experience in troubleshooting in the below environments
- Windows 10
- Windows 11
- Windows IoT
- Windows LTSC
- Mac OSX
- iOS
- Android
- Strong customer service and end-user support skills
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Desktop Support - Budapest, Magyarország - Cognizant Technology Solutions
Leírás
Desktop Support
Key responsibilities:
Essential skills:
