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Application Support Analyst 1.5 - Budapest, Magyarország - Cognizant Technology Solutions
Leírás
Application Support Analyst 1.5 - Polish Speaking
What we offer
· Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks.
· High value awards and recognitions, annual bonus and quarterly promotions for top performers
· Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
· Become part of a the 'flag ship' success story
· Mediator: able to guide the team in adopting the architecture vision and software design principles;
· Negotiation: being able to negotiate trade-offs between non-functional requirements
· Being able to act as a mature sparring partner with the Solution Architect.
· Open, 'can do' team spirit
· Environment where you can make your own ideas reality & Drive your own career
Our ideal candidate
• Primary Skills (Must have) - ITIL processes, Polish Language Application Support
• Proficient in speaking/writing in Polish language
• Good knowledge about implementation/deployment of Web/Desktop based applications
• Hands on experience on Windows environment (Windows Server 2016/2019/2022)
• Working knowledge of any ticket management tool (preferably BMC Remedy)
• Good to Have- Basic knowledge of databases like MS SQL Oracle, MS Excess.
• Hands on experience supporting Applications with User Base speaking Spanish
• Working with VMs and Citrix Environment
• Knowledge about Manufacturing domain
Responsibilities
As an L1.5 Application Support Analyst, you will get an opportunity to understand the client business and contribute to resolve Production issues in Polish language.
Provide L1.5 Support for multiple Applications in Production Environment
Communicate with end Users in Polish language and work towards closure of Incidents/Service Requests/Problems and Change Requests
Diagnose, troubleshoot and resolve technical issues, including account setups, Installations, Data fixes and System Configuration changes
Own Life Cycle of assigned applications. Create, update necessary documentation to record and maintain critical information
Ensure that assigned tickets are resolve within SLAs by coordinating with internal/external teams and various departments
Continuous contribution towards knowledge base
You will become an active member of the Support team that works closely with other IT teams. You are also responsible for the life cycle of in-house or packaged applications according to Client's IT standards and manage the Applications end to end.
