- Chance to be part of a rapidly expanding organization
- Training and continuous learning and certification opportunities (we have the BEST and most professional TRAINING TEAM in our organization)
- Multilingual environment, native colleagues
- Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
- Home office possibility
- Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
- Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks
- Reimbursable language courses
- Team events and Company events (cool and youthful parties with team-games, cake-Friday, etc.)
- High value awards and recognitions, annual bonus for top performers, and annual salary review
- Provide exceptional support for our applications and associated services
- Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc...
- Meet and exceed service level goals
- Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce
- Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.
- Stakeholder/Business Management:
- Respond through email and chat
- Meet/Exceed targets set within the key research activities
- Process Improvements and Adherence:
- Ensure process guidelines are followed and met as documented
- Stay updated with the process knowledge / changes - refer to knowledge updates/ repositories to effectively process transactions
- Adhere to security practices set by organization
- People/Team:
- Contribute to and participate proactively in knowledge sharing sessions
- Participate and contribute to organizational level activities
- Personal Excellence:
- Record own attendance and Cognizant related queries
- Complete mandatory training for self as identified
- Align individual goals with team objectives (work cohesively with the team)
- High School Diploma
- Expert understanding of desktop operating systems including Microsoft Windows 2000
- General understanding of internet technologies
- Fluent or close to native in German; at least upper-intermediate English
- Understanding of Windows, Android and Apple OS is a plus
- Experience using a plus
- Demonstrated customer service skills to be able to solve customer service issues—both technical and account related
- Self-motivated, highly collaborative, creative, goal-oriented and team-centric
- Superior oral and written communication skills
- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
- Attention to detail, excellent organizational skills, superior time management skills
- Ability to work in a collegial fashion with peers in other organizational units
- Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
- Previous experience in a customer or technical support role a plus
- Fluency in Spanish a plus
- Bachelor's degree or higher in a relevant field preferred
- Ability to troubleshoot regular exd CSS
- Log analysis experience using network tools such as Wireshark, Fiddler, Charles Proxy, browser developer tools or similar
- Self-motivated, goal-oriented, excellent organizational skills and superior time management skills
- Subject Matter Expert for at least one vertical across our client's technologies
- Effective communication skills which are a key component of this role, with audiences that include customers, peers, and occasional executive presence pressions and other complex data validation rules
- Expertise with web-based applications, web service APIs, monitoring tools (e.g. Dynatrace), and authentication technologies such as SAML and oAuth
- Familiarity with structured query languages such as SQL and SOQL
- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
- Ability to collaborate with peers across the organization without friction
- Familiarity with our client's Contract Lifecycle Management workflows and architecture
- Multi-lingual in our client's supported languages
- Professional experience within relevant industries for which our client provides solutions
- Provide exceptional support for our client's product and associated services
- Answer incoming support channels to troubleshoot customer inquiries, including but not limited to API integrations, embedded systems issues, network and security-related impediments, 3rd party integrations, and multi- product workflows.
- Use broad technical product expertise within the product areas to help customers increase adoption.
- Meet and exceed client's Customer Support service level goals for areas of product expertise
- Utilize support tools and resources necessary to get the job done, including telephone, Salesforce, Jira, client's proprietary logging systems, SharePoint, browser developer tools, internal admin console, SQL, and text analysis tooling.
- Proactively identify improvements to the product, identify bugs and otherwise determine high-impact opportunities to enhance the customer experience
- Promote client's products and services to customers and prospective customers via consultative discussion and evaluation of their service and support needs
- Drive and own escalated cases from internal channels to troubleshoot issues customers face when using our client's products.
- Provide support for internal stakeholders for inquiries on product knowledge and engagement paths.
-
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Business Support Group · Job Description: · We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the ver ...
-
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Business Support Group · Job Description: · We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the ver ...
-
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Business Support Group · Job Description: · We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the ver ...
-
Cognizant Technology Solutions Budapest, Magyarország OTHERFrench speaking eSignature Customer Support Representative · Our agreement with employees · Our client is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, b ...
-
Account Manager @
4 napja
No Fluff Jobs Budapest, MagyarországWe are an innovative and successful IT-related startup conquering and challenging the HR market for over four years. For our new office in Hungary we are currently looking for a motivated Account Manager who will work on acquiring new B2B customers, building strong relationship ...
-
Key Account Manager @
4 napja
No Fluff Jobs Budapest, MagyarországWe are an innovative and successful IT-related startup conquering and challenging the HR market for over four years. For our new office in Hungary we are currently looking for a motivated Key Account Manager who will work on acquiring new B2B customers, building strong relation ...
-
Sales Representative
3 napja
Formlabs Kft Budapest, MagyarországFormlabs is looking for highly motivated individuals to join us as we build an amazing sales team and bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution, throughout the world Companies like Google, Tesla, Gillette, and ...
-
Formlabs Kft Budapest, MagyarországFormlabs is looking for highly motivated individuals to join us as we build an amazing sales team and bring groundbreaking professional 3D printers to every designer, engineer, factory floor and medical institution, throughout the world Companies like Google, Tesla, Gillette, and ...
-
Client Partner @
4 napja
Netguru Budapest, MagyarországOur mission at Netguru is to help entrepreneurs and innovators shape the world through beautiful software. We care about trust, taking ownership, and transparency. As a Certified B Corporation, we offer a safe, inclusive and productive environment for all team members, and we're ...
-
ZaWin (Martin Engineering AG) Budapest, MagyarországHow you'll make an impact at ZaWin · At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by building a cloud-driven practice that enables them to easily lead the ...
-
Marketing Operations Manager @
3 napja
Formlabs Kft Budapest, MagyarországTo reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktops of every designer, engineer, artist, and researcher in the world. Our printers are used by Google, Tesla, Gillette, and New Balance ...
-
Support Engineer in QA @
4 napja
Flexion Mobile Plc Magyarországi Fióktelepe Budapest, MagyarországAbout Flexion Mobile Plc · If you are looking for an exciting technology challenge in a fast-growing but still small and agile company with a solid financial background - Flexion Mobile is the company for you. We are now looking for an enthusiastic, experienced individual to join ...
-
Lead Product Designer, Data
3 napja
Instructure Hungary Kft Budapest, MagyarországAt Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in ...
-
Tax Compliance Senior SME
3 napja
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Tax Group · Job Description: · Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? · As the GBS organisation con ...
-
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Business Support Group · Job Description: · We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the ver ...
-
Regional Sourcing Lead
1 hete
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Procurement & Supply Chain Management Group · Job Description: · We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. ...
-
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Business Support Group · Job Description: · Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team? · Join our Custo ...
-
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Business Support Group · Job Description: · We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the ver ...
-
Sourcing Manager
1 hete
BP Energy Budapest, MagyarországEntity: · Finance · Job Family Group: · Procurement & Supply Chain Management Group · Job Description: · We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. ...
-
Formlabs Kft Budapest, Magyarország Teljes munkaidőFormlabs is looking for highly motivated individuals to join us as we build an amazing sales team and bring groundbreaking professional 3 D printers to every designer, engineer, factory floor and medical institution, throughout the world Companies like Google, Tesla, Gillette, an ...
Customer Support Representative - Budapest, Magyarország - Cognizant Technology Solutions
Leírás
Customer Support Representative (German)
We are obsessed with delivering an amazing customer experience. As a Customer Support Tier 1 Representative, you are the first line of defense to educate, solve the problems of and delight our customers. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing.
The Sr. Technical Support Expert is a strategic customer advisor and the internal voice for the customer base. The Sr. Expert will both have the accountability and responsibility to deliver on Customers' needs. This role acts as a liaison between customers and all functional areas within our client to resolve technical support inquiries. Working with resources across the client's organization, the Sr. Expert expedites the resolution of issues to empower customers to reach their greatest success potential.
We offer:
This position involves the following:
**This role requires work in 24/7 environment, work on national holidays (as allowed by local regulations)**
Basic Qualifications
Preferred Qualifications
Responsibilities
&v=024){kind=logo}
