- Provide timely and efficient customer support and advice via phone, email, and live chat
- Troubleshoot customer issues and provide solutions
- Investigate and escalate complex customer issues
- Handle queries regarding flight and seat changes
- Maintain up-to-date knowledge of company products and services (e.g. transport links)
- Resolve customer complaints via chat, email, or phone (e.g. luggage booking, etc.)
- Provide support and resolve customer issues and concerns in a professional and courteous manner regarding adverse weather conditions, strikes, or other events
- Possess excellent product knowledge to enhance customer support
- Keep accurate records of customer interactions and transactions and document customer interactions in the company CRM system
- Follow up with customers after service is provided
- Proactively identify ways to improve the customer experience
- Reporting according to processes
- Protect confidential and sensitive information and materials
- Accomplish other duties as required by the Supervisor
- Log/Validate all contacts on the provided case/call logging system.
- Resolve customer queries using the relevant tools and systems
- Manage end to end all contacts logged, providing regular updates to customers on ticket status.
- Invoke Escalation Procedures within defined time frames
- Work to achieve individual and team goals
- To comply/complete desk specific or ad-hoc request/tasks/training.
- Assist with new hire mentoring.
- Ensure Quality standards are adhered to in regards to both Cases & Calls.
- Continuous documentation validation.
- Protect confidential and sensitive information and materials.
- Observe strict compliance to licensing, copyright and trademark legislation.
- Accomplish other training as required.
- Pro-actively seek support from escalation team via appropriate methods as required.
- Escalate tickets to other resolution team for validation and further escalation.
- Monitor ticket queues and handle tickets appropriately
- Provide support to multiple desks and accounts if required under CSI (Cross Skilling Initiative).
- Follow processes and procedures outlined in training.
- Other requests & duties may be assigned as required.
- All employees must make the utmost effort to follow all procedures and processes as outlined during training.
- Proactively contribute to the achievement of service desk SLA's.
- Excellent communication skills, both in terms of writing and speaking with customers
- Multi-tasking skills & good time management
- Ability to work independently and as part of a team
- Strong problem-solving skills and attention to detail
- Good trouble shooting skills
- Customer-orientated, proactive approach
- Flexibility in adapting to changing requirements
- Willing to work variable shift patterns
- Experience in communication with customers.
- Ability to communicate effectively - oral & written.
- Ability to communicate effectively with different groups.
- Ability to follow specific processes and procedures.
- Demonstrates high level of customer satisfaction in previous positions.
- Experience on Process Managed Environment
- Fluency in English & Italian language
-
Customer Support Executive
1 hete
Randstad Budapest, Magyarország Teljes munkaidőCégleírás / Organisation/DepartmentDo you feel comfortable work in a team where you can practice your language and supportive skills? Are you eager to join a multinational company where you have the chance to achieve results as part of an international team? Are you fluent in the ...
-
Cpl Budapest, Magyarország Teljes munkaidőJob Description: · The Customer Support Executive is accountable for resolving customers' issues and problems by promptly responding to customer inquiries and providing technical support through various channels such as phone, email, or chat. · Duties and Responsibilities: · The ...
-
Cpl Budapest, Magyarország Teljes munkaidőJoin the Skies of Success as a Customer Support Executive at Covalen · Are you ready to soar to new heights in your career? Do you have a passion for delivering exceptional customer service? If you're looking for an opportunity to join a renowned airline and be part of a dynamic ...
-
Cpl Budapest, Magyarország Teljes munkaidőWe are looking for an experienced French Speaking Customer Support Executive Team Leader who will be working under Covalen Solutons on the Ryanair project. · The Supervisor will have: · Overall responsibility for managing a Team to ensure delivery of the company's KPIs · To repor ...
-
BTA Group Budapest, MagyarországAs a Senior Test Automation Engineer, you will play a pivotal role in driving the automation initiatives for our bank card system. Collaborating closely with our esteemed test automation team, you will harness industry-standard tools and methodologies to streamline our testing pr ...
-
Instructure Hungary Kft Budapest, MagyarországInstructure is a global EdTech leader, serving millions of teachers and students around the world. Openness is core to who we are. That's why we partner with over 900 education technology companies in the largest partner community for any LMS. · Instructure also offers a portfoli ...
-
Staff Engineer
6 napja
SEON Technologies Budapest, MagyarországAre you a champion Staff Java Engineer? Do you love working with Java & Spring Boot? Are you an expert in Relational Databases? Help us boost the SEON rocket ship as we assemble our super team of fraud-fighting heroes. · The Product and Software engineering department drives, ov ...
-
Senior Java Software Engineer @
1 napja
SEON Technologies Budapest, MagyarországAre you a champion Senior Java Engineer? Do you love Java, Spring Boot & multithreading? Help us boost the SEON rocket ship as we assemble our super team of fraud-fighting heroes. · The product and software engineering department drives, oversees, coordinates, and executes the e ...
-
Trade marketing coordinator @
2 napja
Fox HR Consulting Kft. Budapest, MagyarországTrade marketing coordinator · As one of the leading European sales enterprises in the field of health and beauty products and technologies, our Budapest-based partner is looking for a candidate who will fulfil a wide spectrum of activities supporting its marketing team as well as ...
-
Lead Data Engineer
4 órája
Fox HR Consulting Kft. Budapest, MagyarországOur partner is an AI company that transforms data into profitable outcomes. They deliver machine learning models that create additional revenue for their current and prospective customers. They are an efficient small team with a track record of adding value. They tackle the most ...
-
Quality & Automation Engineer @
6 napja
Adaptiq Budapest, MagyarországAdaptiq is a technology hub specializing in building, scaling, and supporting R&D teams for high-end, fast-growing product companies in a wide range of industries. · About the Product: · Elementor is the leading website building platform for WordPress professionals, that empower ...
-
Account Manager @
1 napja
No Fluff Jobs Budapest, MagyarországWe are an innovative and successful IT-related startup conquering and challenging the HR market for over four years. For our new office in Hungary we are currently looking for a motivated Account Manager who will work on acquiring new B2B customers, building strong relationship ...
-
UNICEF Global Shared Services Centre Budapest, MagyarországWhat does the fresh graduate programme offer? · Rotational on the job practical training and work in the areas of finance and human resources · Opportunity to innovate and work on transformational projects · Technical, skills and career training · One year entry level job as temp ...
-
Senior Go Developer Remote @
6 napja
Superdevs Budapest, MagyarországDoes building awesome, innovative products that add up to something meaningful sound like a dream come true? Come join us and make that vision a reality At Superdevs, you can spend every day surrounded by smart, talented people working for tech pioneers. · Project: Drone Port for ...
-
Key Account Manager @
1 napja
No Fluff Jobs Budapest, MagyarországWe are an innovative and successful IT-related startup conquering and challenging the HR market for over four years. For our new office in Hungary we are currently looking for a motivated Key Account Manager who will work on acquiring new B2B customers, building strong relation ...
-
TrustLynx OU Budapest, MagyarországAs a scaling startup, we're expanding our team and looking for a highly motivated and experienced · B2B ENTERPRISE SOFTWARE SALES MANAGER · In this role you will be responsible for acquiring new customers and executing sales strategies to drive revenue growth, manage and build st ...
-
Lead Regional Meetings
3 napja
GE Aviation Budapest, MagyarországJob Description Summary · GE Aerospace has an exciting opportunity to join our GE Hungary sourcing Travel and Fleet team. This role is responsible for being part of a global team of GE Aerospace Travel & Fleet Operations professionals. This position provides leadership and expert ...
-
QA Engineer @
1 napja
Flexion Mobile Plc Magyarországi Fióktelepe Budapest, MagyarországAbout Flexion Mobile Plc · If you are looking for an exciting technology challenge in a fast-growing but still small and agile company with a solid financial background - Flexion Mobile is the company for you. We are now looking for an enthusiastic, experienced individual to join ...
-
Instructure Hungary Kft Budapest, MagyarországInstructure is a leading technology company dedicated to transforming education through innovative solutions. Our cutting-edge products empower educators and learners worldwide. We are seeking a dynamic and experienced professional to join our team as the International Partner Su ...
-
Formlabs Kft Budapest, MagyarországTo reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktops of every designer, engineer, artist, and researcher in the world. Our printers are used by Google, Tesla, Gillette, and New Balance ...
Customer Support Executive - Budapest, Magyarország - Cpl
Leírás
Contract: Permanent
Working Hours: Full-time
Join the Skies of Success as a Customer Support Executive at Covalen
Are you ready to soar to new heights in your career? Do you have a passion for delivering exceptional customer service? If you're looking for an opportunity to join a renowned airline and be part of a dynamic team, look no further
Covalen is working with Ryanair, Europe's leading low-cost airline, to find enthusiastic individuals to join our Customer Support Executive team. We are known for our commitment to providing outstanding customer experiences, and we're searching for talented individuals who can help us continue our journey to excellence.
Job Description:
The Customer Support Executive is accountable for resolving customers' issues and problems by promptly responding to customer inquiries and providing technical support through various channels such as phone, email, or chat.
Duties and Responsibilities:
The Customer Support Executive is responsible for providing top-notch customer service to our clients by resolving their issues and concerns in a timely and efficient manner. You will also be responsible for ensuring customer satisfaction and building long-term relationships with our clients. To log, validate and diagnose customer issues on the full range of products and applications supported on the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and query research, or to route or escalate the contact to the appropriate resolution group. Escalation and management of contacts to agreed service levels. Interaction with service desk colleagues to attain service desk SLA. Excellent attendance and punctuality are required as well as adhering to all company policies and procedures.
Essential Competencies
The suitable candidate must have a deep-rooted passion for delivering success. The suitable candidate will have formidable experience and working knowledge of:
Customer Service and Communication:
#LI-KB28
