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    Customer Service Executive - Budapest, Magyarország - Cpl

    Cpl
    Cpl Budapest, Magyarország

    Megtalálták: beBee S2 HU - 5 napja

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    Teljes munkaidő
    Leírás

    Hungary for a new adventure?

    How about Budapest?

    My client, a massive international airline, is looking for a number of Customer Service Executives to work from their office in Budapest

    This is a language role so I will be looking to speak with multilingual professionals with analytical and investigative skills, top notch customer service and a sense of adventure.

    Languages required: Italian, Portuguese, English, French, German, Spanish, Polish

    This is a wonderful opportunity to spread your wings, work with an internationally renowned company and gain invaluable training.

    The Role:


    • Provide timely and efficient customer support and advice via phone, email, and live chat


    • Troubleshoot customer issues and provide solutions, escalate if needed within defined timeframes.


    • Maintain up-to-date knowledge of company products and services (e.g. transport links)


    • Keep accurate records of customer interactions and transactions and document customer interactions in the company CRM system


    • Follow up with customers after service is provided


    • Protect confidential and sensitive information and materials


    • Observe strict compliance to licensing, copyright and trademark legislation.


    • Proactively contribute to the achievement of service desk SLA's.

    Skills & Competencies:


    • Excellent communication skills in English language and/or required supported language, both in terms of writing and speaking with customers


    • Multi-tasking skills, good time management & problem solving skills


    • Customer-orientated, proactive approach


    • Flexibility in adapting to changing requirements


    • Willing to work variable shift patterns in a multinational team


    • Technical skill with Windows OS Platforms: Microsoft Office Suite, including Outlook.


    • Knowledge of Local Area Networking


    • Knowledge of other operating systems, including iOS, iPAD, iPhone and MAC OSX would be an advantage.

    Other bits:


    • Ideally, previous relevant experience in customer service or technical support


    • Experienced or open for working internationally, with different cultures


    • Preferably, having a technical attitude and a basic understanding of hardware, software, and different operating systems


    • Previous contact center experience is desirable, but not essential

    If this has piqued your interest, please get in touch

    #LI-SS42 #BUDAPEST #LANGUAGE-ROLES

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