- Manage the complex relationship between supplier, customer and sales manager
- Take prompt corrective action to deal with unforeseen circumstances and advise customers
- Advise prices derived from the contract and advise an optimum delivery point as appropriate
- Make decisions independently regarding priorities and the timeframe within which tasks can be achieved
- Build up knowledge and competencies in the shipping industry. Help train the customer, gather market intelligence and seek additional volume and/or opportunities to introduce new products
- Ensure efficient use of Manta and SAP system for the production of correct invoices, including the execution of order amendments as well as proactive focus on clearing suspense and timely dispatch of invoices
- Provide regular feedback on technical and commercial issues raised by customers to the account manager and other staff
- Handle technical enquiries and resolve technical complaints received within competency and ensure escalation of significant problems and complaints to the Regional Technical Team where appropriate
- Proficiency in German and English language
- Order Management or Customer Service experience
- Demonstrated excellence understanding of customers' needs / behaviours and also customer specific requirements
- Excellent written / oral communication skills and ability to build effective working relationships
- Strong understanding of end-to-end order to cash process included
- Strong time management, organisation and solving skills
- Highly motivated, self-reliant and proactive mindset
- Experience using Salesforce, SAP or other CRMs and MS Office application
- Senior stakeholder management skills
- Different bonus opportunities based on performance, wide range of cafeteria elements
- Life & health insurance, medical care package
- Flexible working schedule: home office up to 3 days / week, based on team agreement
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- Family friendly workplace e.g.: Extended parental leave, Mother-baby room
- Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Possibility to join our social communities and networks
- Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
- Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested
Order Management Specialist - Budapest, Magyarország - BP Energy
Leírás
Entity:
Finance
Job Family Group:
Job Description:
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.
In Hungary, we operate bp's Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions – providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment
Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better – and how you can play your part in our world-class team?
Join our Customer Team and advance your career as a
Order Management Specialist – German Speaking
(Fixed Term until September 2027)
Customer teams are dealing with sales support processes, account management, order taking, invoicing, cash collection, pricing, service request management and supply chain management activities.
In this role You will:
What You will need to be successful:
At bp, we provide the following environment & benefits to you:
bp Hungary won the Most Attractive Employer 2023 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us
Travel Requirement
Relocation Assistance:
Remote Type:
Skills:
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.