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Budapest XVIII. kerület
Balint Bregyan

Balint Bregyan

ITIS Computer and User Support Lead
Budapest XVIII. kerület, Budapest XVIII.

Szociális


Balint Bregyan-ről:

Well-trained Leader with analytical thinking skills and consistently delivering business results. I have gained significant experience and transferable skills working as an Information Technology Team Coordinator and previously as an Analyst. Goal-oriented and have strong work experience in investigating, diagnosing, and solving problems. I have also proven myself as a hardworking and supportive Coordinator. Promote excellent customer service and conflict resolution skills. Eager to help the team achieve company goals.

Tapasztalat

• Managed the Service Desk team of 15 associates.
• Worked with customer service representatives to handle escalated customer issues.
• Managed team workload to reach targets for specific tasks.
• Built strong relationships with clients through positive attitude and attentive responses.
• Led team meetings about daily operations, upcoming updates, and process changes.
• Assigned various tasks to group members according to skills and experience to achieve maximum • 
productivity.
• Delivered one-to-ones to team members monthly.
• Overseed day-to-day operation.
• Supported the Service Delivery Manager with data/inputs for resource planning and shifting 
management
• Reminded the analysts of monthly training and updated personnel records upon completion. 
• Motivated personnel to continuously improve knowledge and abilities in the ITIS Service Desk field. 
• Worked closely with the client to maintain the SLA and help the team to achieve the target KPI.• Managed the Service Desk team of 15 associates. • Worked with customer service representatives to handle escalated customer issues. • Managed team workload to reach targets for specific tasks. • Built strong relationships with clients through positive attitude and attentive responses. • Led team meetings about daily operations, upcoming updates, and process changes. • Assigned various tasks to group members according to skills and experience to achieve maximum • productivity. • Delivered one-to-ones to team members monthly. • Overseed day-to-day operation. • Supported the Service Delivery Manager with data/inputs for resource planning and shifting management • Reminded the analysts of monthly training and updated personnel records upon completion. • Motivated personnel to continuously improve knowledge and abilities in the ITIS Service Desk field. • Worked closely with the client to maintain the SLA and help the team to achieve the target KPI.

 

Oktatás

  • System and Network Administration
  • Hospitality Administration and Management
  • Advanced Diploma in Cuisine 
  • High School Diploma

Az Balint Bregyan-jal azonos Technológia / Internet szektorból származó szakemberek

Különböző ágazatok szakemberei Budapest XVIII. kerület, Budapest XVIII. közelében

Munkahelyek közel Budapest XVIII. kerület, Budapest XVIII.

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