- Provide second line support in resolving client enquiries and technical issues across multiple disciplines, including issues related to corporate systems and procedures.
- Review and resolves specific clients' problems, which may be long-standing or of a more complex nature.
- Foster effective client partnerships and joint accountability for process outcomes; support periodic Service Level Agreements (SLAs) performance reviews with clients; monitor and escalates performance concerns.
- Identify where users encounter problems in processing transactions, identify data discrepancies in the system, propose adjustments as appropriate, participate in testing system changes.
- Maintain the SSC service catalogue and service level agreements, continuously evolve with changing client needs.
- Assist FAO personnel, transaction initiators and approvers in processing Procure to Pay, Finance, Travel and HR transactions in the FAO Global Resource Management System (ORACLE) and advise on FAO rules and procedures.
- Assist users in operating FAO corporate systems (for example Taleo, and ).
- Handle incoming queries through a tracking system and phone within the established Service Level Agreement.
- Draft documents and correspondence of moderate complexity.
- Performs other duties as required.
- Secondary School Education.
- Four years of relevant experience in office/management support work, including human resources and/or travel and finance.
- Working knowledge (proficient – level C) of English.
- Very good knowledge of the MS Office applications, Internet and office technology equipment.
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Fox HR Consulting Kft. Budapest, MagyarországIf you've always dreamed of working in the finance team of a multinational company, this is your excellent opportunity to try yourself Thanks to the continuous expansion of our multinational partner company, we are looking for a new colleague for their accounting team in the foll ...
Client Support Assistant - Budapest, Magyarország - Food and Agriculture Organization
Leírás
Job Description
Description
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The Shared Services Centre (SSC) recommends and administers process management and procedures that need to be executed effectively; ensures the management of quality assurance activities associated with the transactional processes and implementation of service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.
Main Purpose:
The Client Support Assistant coordinates and performs the full range of client related support services. He/she ensures quality and consistency of the flow of office work and information in the work unit.
Supervision Received/Exercised:
The Client Support Assistant reports to the National Professional Officer (Client Support) under the overall guidance of the Client Support Associate. The incumbent operates independently, takes decisions on work priorities and exercises initiative for dealing with cases without precedents. Supervision received is focused on the quality of work outputs. He/she provides guidance and advice to other office support staff.
Working Relationships
The Client Support Assistant works closely with a wide range of colleagues, with business units and external clients, performing and coordinating client-related support services, and providing procedural guidance and information.
Key Functions/Results:
Candidates Will Be Assessed Against The Following:
Minimum Requirements:
Education:
Experience:
Languages:
IT Skills:
Source:
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Supervision Received/Exercised:
To help us track our recruitment effort, please indicate in your cover/motivation letter where ) you saw this internship posting.
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Client Support Assistant szakemberek Budapest-ban
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Noor ul Wara
Economist in Leadership and Management