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    Customer Care Specialist - Budapest, Magyarország - Cpl

    Cpl
    Cpl Budapest, Magyarország

    Megtalálták: beBee S2 HU - 5 napja

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    Customer Care Specialist

    We are looking for Customer Care Specialists based in Budapest, Hungary, who will be responsible for ensuring customer satisfaction and building long-term relationships with clients.

    The job:

    • Provide timely and efficient customer support and advice via phone, email, and live chat
    • Troubleshoot customer issues and provide solutions
    • Investigate and escalate complex customer issues
    • Keep accurate records of customer interactions and transactions and document customer interactions in the company CRM system
    • Manage end to end all contacts logged, providing regular updates to customers on ticket status
    • Invoke Escalation Procedures within defined time frames
    • Work to achieve individual and team goals

    Requirements:

    • Experience dealing with customers (face-to-face or call center)
    • Excellent communication skills in English, in terms of writing and speaking with customers
    • Must be eligible to work in Hungary (working visa or EU passport to live and work in Hungary)

    Shift: Monday to Sunday, between 8am - 9pm local time, rotational shift pattern

    Contract: Permanent, full time

    Salary: Ft Gross (before tax)

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