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Pécs

    Team Leader - Pécs, Magyarország - Randstad

    Randstad
    Randstad Pécs, Magyarország

    1 hete

    Randstad background
    Teljes munkaidő
    Leírás
    Cégleírás / Organisation/Department

    Our prestigious partner, a market leader of pet supplies is looking for new colleagues to join their Customer Service Department at Pécs, as a Team Leader. Pozíció leírása / Job description

    As Customer Service Team Leader, you will be responsible for leading and managing a team of customer service representatives (~10 FTE), which supports German customers.

    Your tasks will include:

  • Develop and maintain professional relationships with customers and team members.
  • Coach and mentor team members to improve their performance and achieve their goals.
  • Organize daily operations, including shifts, work plans, activities, and other related tasks.
  • Use problem-solving skills to address customer issues and provide effective solutions.
  • Analyze data and use it to improve team performance and customer satisfaction.
  • Optimize processes to improve operational excellence and efficiency.
  • Collaborate with other departments to ensure a seamless customer experienceElvárások / Requirements Your profile:
  • 2-3 years of leadership experience in a customer support organization
  • Strong problem-solving skills with a structured mindset.
  • Process affinity and the ability to optimize processes in the sense of focusing on operational excellence.
  • Ability to transform data into actions.
  • Solid German and English language skills.
  • Good communication and interpersonal skills.
  • Coaching/mentoring skills for team membersAmit kínálunk / Offer
  • competitive salary and benefit package
  • supportive and welcoming community
  • people- and pet friendly work environment
  • flexible work arrangement: 2 days in the office and 3 home office days per week
    tapasztalat 3-5 év / 3-5 years
    készségek
  • leader of 0-10 people
  • customer care
  • Customer Service
  • coaching
    szakmai ismeretek
  • BSc / BA degree
  • BSc / BA diploma
    szükséges végzettség Főiskolai, egyetemi végzettség / University
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