Munkahelyek
>
Pécs

    Team Leader - Pécs, Magyarország - Randstad

    Randstad
    Randstad Pécs, Magyarország

    1 hete

    Randstad background
    Teljes munkaidő
    Leírás
    Cégleírás / Organisation/Department
    Our prestigious partner, Fressnapf International Business Services is looking for new colleagues to join their team.
    Introduction

    We are animal lover professionals who are passionate about smooth processes and progressive solutions. That's why we look for competent, animal-loving doers who think like we do. Our culture is our real USP – our priority at Fressnapf is our community and our people.

    Adventurous risk takers, pioneers of business processes with an appetite for initiative and success – you are welcome to unleash your unique potential at FIBS. Thanks to our boutique set-up, your contribution to our mission will never get unnoticed. Beyond, we do support your growth – let it be via foresight international projects or personal development.

    Do you like our approach? Do you think and feel the same way? We are looking for travel companionsPozíció leírása / Job description

    As the Customer Service Team Leader, you will be responsible for leading and managing a team of customer service representatives. You will be expected to have leadership experience in customer support organizations, preferably in a B2C environment. You will be responsible for organizing daily operations, including shifts, work plans, activities, and other related tasks. You will also be expected to have strong problem-solving skills with a structured mindset, process affinity, and the ability to optimize processes in the sense of focusing on operational excellence. You should be able to transform data into actions and have solid German and English language skills.
    What to expect

  • Lead and manage a team of customer service representatives (around 10 FTE)
  • Develop and maintain professional relationships with customers and team members.
  • Coach and mentor team members to improve their performance and achieve their goals.
  • Organize daily operations, including shifts, work plans, activities, and other related tasks.
  • Use problem-solving skills to address customer issues and provide effective solutions.
  • Analyze data and use it to improve team performance and customer satisfaction.
  • Optimize processes to improve operational excellence and efficiency.
  • Collaborate with other departments to ensure a seamless customer experienceElvárások / Requirements
    What convinces us Extensive knowledge in the field of Customer Service with confident people management skills, and fluent German and English.
  • 2-3 years of leadership experience in a customer support organization
  • Advanced level German and English language knowledge
  • Good communication and interpersonal skills.
  • Coaching/mentoring ability and empathic attitude
  • Strong problem-solving skills with a structured mindset.
  • Bringing ideas and development plans proactively
  • Process affinity and the ability to optimize them (focusing on operational excellence)
  • Ability to transform data into actions. Amit kínálunk / Offer What we offer you
  • The love of animals is our Fressnapf DNA – if you have a dog, you can bring him/her to work with you
  • Unique corporate culture – with us you will experience openness, transparency and appreciation in an innovative, dynamic environment
  • An extremely successful business model in combination with permanent expansion and high growth, even in uncertain times
  • Work-life balance and normal working hours: 2 days in the office, 3 days in home office per week.
  • Attractive remuneration as well as various additional services and benefits, e.g. employee discounts or cafeteria scheme, are a matter of course for us
  • Your development is important to us – we support you with a wide range of learning opportunitiesKapcsolattartó / Information tapasztalat 3-5 év / 3-5 years
    készségek
  • leader of 0-10 people
  • customer care
  • Customer Service
  • coaching
    szakmai ismeretek
  • BSc / BA degree
  • BSc / BA diploma
    szükséges végzettség Főiskolai, egyetemi végzettség / University

  • Randstad

    Team Leader

    1 hete

    Randstad Pécs, Magyarország Teljes munkaidő

    Cégleírás / Organisation/DepartmentOur prestigious partner, a market leader of pet supplies is looking for new colleagues to join their Customer Service Department at Pécs, as a Team Leader. Pozíció leírása / Job description · As Customer Service Team Leader, you will be responsi ...

  • TURQUAGRO Kft.

    Agricultural Machinery Business Development Assistant

    1 hete

    TURQUAGRO Kft. Baranya, Magyarország

    Turquagro Group, a global leader in agricultural machinery and farming, is seeking an Agricultural Machinery Business Development Assistant with a solid background in agricultural machinery and farming. · Our group operates in 45 countries worldwide, with Turquagro Kft playing a ...

  • EY

    Senior Payroll Specialist

    1 hete

    EY Pécs, Magyarország

    At EY Hungary, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us an ...