Attila Puppak

I’m an IT Support Specialist with 20+ years of experience in desktop support, networking, and cloud (Azure, AWS). I specialize in troubleshooting, system administration, and delivering reliable IT solutions. Fluent in English and Spanish, with beginner Hungarian, I bring strong technical skills and a customer-focused mindset.

Great Clips
Austin TX, United States
Desktop Support Specialist and IT Technician (Remote)
10/2022 - Present
Managed the installation and upgrade cycle for company-issued iPads to ensure optimal performance with the new Point of Sales (POS) system. Conducted troubleshooting and resolved network configuration issues related to the new POS system, resulting in enhanced system stability and efficiency.
Drastically boosted network performance by systematically replacing Ethernet cables, resulting in a remarkable 100% improvement in connectivity and data transfer speed.
Design and implement robust, redundant, and high-availability network architectures for both LAN and WAN using Cisco Meraki Wireless Switches that implement advanced routing, Layer 2 (L2), and Layer 3 (L3) switching technology.
Robert Half
Fort Lauderdale FL, United States
Junior Network Administrator
08/2021 - 05/2022Installed and upgraded desktop computers, laptops, and printers while configuring Cisco routers and switches. Skillfully utilizing Ethernet cables, I seamlessly connected all essential devices. Additionally, I proficiently established and managed Microsoft Active Directory to support end users.
To ensure high availability, I crafted robust LAN and WAN architectures with advanced routing, L2, and L3 switching. Using SUP 2E for 7018 switches, F cards for L2 switching, and M cards for L3 proxy routing, I optimized network performance. Additionally, I strategically integrated SD Cloud Gateways to boost network efficiency by 30% to 50%.
Proficiently installed and upgraded desktop computers, laptops, and printers, concurrently configuring Cisco routers and switches to optimize network performance. Expertly utilized Ethernet cables to seamlessly interconnect all vital devices. Additionally, I adeptly established and managed Microsoft Active Directory to provide seamless support for end users.
Blue Wave Communications
Miramar FL, United States
Manager and Lead Technician
08/2016 - 07/2021
Telecommunications and Data Center Technician
Managed and maintained physical infrastructure, optimizing server racks, cooling, and power systems to ensure optimal performance and uptime.
Improved network performance by 30% and reduced system downtime by 40% through optimization strategies and robust backup plans.
Led a team of 4 technicians, coordinating over 7000 hours of work, and increased team efficiency by 25% with automated workflows.
Achieved a 35% reduction in operational costs and a 15% reduction in project costs by streamlining procedures and optimizing resource allocation.
Enhanced team productivity by 30% through the implementation of workflow automation systems.

Microsoft Technology Associate (MTA), Networking Fundamentals. Microsoft Certified Professional (MCP)Certification of completion Microsoft Azure - certification of completion AWS - certification of completion Cisco certified network associate - certification of completion CompTIA A+ - certification of completion CompTIA Network+ - certification of completion CompTIA Security+ - certification of completion CompTIA IT Fundamentals ITF.