- Become first point of contact for internal operational stakeholders and first escalation point of the team for any daily operational issues.
- Manage the performance of the team to be sure that the services delivered by the team are in line with the agreed or targeted SLAs and KPIs.
- Create reports and analyze it to observe the team performance, investigate the escalations or/and track the KPIs.
- Manage both internal and external stakeholders and always have an interactive communication with them to avoid problems and work in a harmony.
- Ensure to keep the team motivated and ready for the changes/challenges.
- Use and continuously seek out creative and innovative methods and best practices, sharing with the team.
- Train and mentor new hires as well as provide feedback and coach experienced team members.
- Assess/survey quality of work delivered by team, based on specific customer feedback and assist in developing action plans for individuals.
- Project management based on new client requests; acting as 'Voice of Customer' to translate client needs for internal contributors and stakeholders (Delivery Centre Management, CoE, Support roles, etc.).
- Identify opportunities to better serve the client and/or to bring in new delivery solutions.
- Make process improvements, both internal (team activities) and external (towards the client).
- Fluency in English and French.
- Great communication and interpersonal skills, with the ability to inspire and lead a highly motivated and competitive team.
- Team leader/people management experience
- Experience in sourcing and recruitment is a big plus but not a must. However, at least understanding of "what is sourcing/recruitment" would be essential for this position.
- Experience in corporate and multicultural environments is a plus.
- Experience in supervising and directing people and other resources to achieve specific end results within limited timeframes.
- Experience in working with data and reporting.
- Good level of Excel (vlookup, pivot ) is a plus.
- Experience in managing the high volume of work and the capacity.
- Proactive mindset with an eye on assessing, measuring and improving performance.
- Analytical approach with an appreciation for specific processes. Ability to work within existing frameworks, but also recognize when a specific situation requires out of the box thinking.
- Insight into 'big picture' thinking; taking a broader birds-eye view of processes and performance in order to navigate complex and ever-changing situations; strategizing to find optimum solutions.
- An empathetic culture and supportive leadership who prioritize your well-being and personal development
- Ability to grow in multiple areas in the company
- Being part of a culture of inclusion and belonging: we value the diversity that our people bring to our workplace and communities
- We appreciate your hard work by providing a competitive salary, with a comprehensive benefits package (Cafeteria, attractive bonus system, additional annual leaves, private health insurance, home office, working )
- Participate in exciting Team Building events (e.g.Charity Day,, BarStad, etc.)
- A career at Randstad Sourceright means pushing boundaries to do things differently: that's why here you won't just do a job, you'll develop a career
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RPO Team Lead - Hajdú-Bihar, Magyarország - Randstad Sourceright Ltd.
Leírás
Randstad Sourceright is a global talent leader, providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. Sourceright's experience encompasses all facets of the talent acquisition of permanent employees and the contingent and contractor workforce. Key offerings include Recruitment Process Outsourcing (RPO), Managed Services Provider (MSP) programs and Blended Workforce Solutions. Randstad Sourceright EMEA offers solutions in the Europe, Middle East and Africa (EMEA) region. Working for a multi-country organization means working with clients and colleagues with different backgrounds. This results in a digital way of working and requires a proactive mindset.Randstad operates in 70 Countries, across 360 RPO programmes and has been named a leader in the RPO field for our Vision, Capability and Market Impact for the past 12 consecutive years. Alongside this great achievement we also celebrate a 4.4 rating on Glassdoor as an employer of choice.
We are looking for a RPO(Recruitment Process Outsourcing) Team Lead , who is motivated to support one of our biggest clients regarding the RPO related administration processes. In this role, you will have a chance to manage a team to ensure that our services are delivered with the high quality and our clients are satisfied with our service and stakeholder management., In this role you will:
