German speaking Customer Service Representative - Budapest, Budapest

Job summary

Thermo Fisher Scientific Inc. is seeking a highly motivated and skilled Customer Service Representative to join our crew in Budapest, Hungary. In this position, you will play an important role in providing exceptional customer support to both internal and external customers.

Responsibilities

• Collaborate with partner functions such as sales, commercial, distribution, and finance to fulfill customer requests and resolve issues in a timely manner
• Become proficient in using our Customer Relationship Management systems to efficiently handle and lead customer interactions.
• Closely carry out to company policies, operational regulations, and departmental training guidelines to ensure consistent delivery of extraordinary service.
• Resolve and efficiently implement daily, weekly, and monthly key performance indicators to measure and enhance service delivery.
• Actively participate in efficiency and productivity initiatives to drive overall team performance
• Seek assignments and projects as needed to meet the ambitious goals of the business.
• Consistently demonstrate attention to operational details and leverage required computer systems to maintain a high level of data accuracy and quality.
• Assess individual customer requirements and direct activities to appropriate partner departments when to ensure exceptional service delivery.

Skills

• Demonstrate high integrity and compliance in all aspects of the role, building trust and confidence with customers and colleagues.
• Display exceptional attention to detail and accuracy, ensuring flawless execution in all customer interactions.
• Possess strong problem-solving skills and the ability to multitask optimally in a fast-paced environment.
• Exhibit self-motivation, passion, a positive demeanor, and excellent collaboration skills to create a collaborative and inclusive work environment.
• Demonstrate strong written and verbal communication skills, optimally conveying information and resolving customer inquiries.
• Possess good interpersonal skills and the ability to efficiently prioritize workload to meet goals and exceed customer expectations.
• Exercise good judgment in a customer-focused role, making sound decisions to ensure customer satisfaction.
• Take initiative in daily routine tasks and system issue resolution, proactively seeking solutions to meet customer needs.
• Skilled in using Microsoft Office applications, effectively employing technology to support customer service activities.

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