Order Support Specialist SME- German speaking - Budapest

Job summary

Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including administration, order management, quotations, master data.

Responsibilities

• Be a role model and provide exceptional customer service experience to our external customers and internal stakeholders in the field of administration, order management, quotations, master data.
• Drive the resolution of complex customer requirements, manage escalations, processing and follow up all relevant requests within the division's guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers' requests or resolve issues to ensure timely handling of enquiries.
• Become expert in Customer Relationship Management systems.
• Adhere to company policies, operational regulations and departmental training guidelines.
• Deliver on promise on daily/weekly/monthly key performance indicator metrics. Proactively engage and drive efficiency and productivity initiatives.
• Take the lead as a single point of contact for technical activities on assignments/projects as required by business expectations.
• Drive and continuously improve processes and demonstrate attention to operational details and leverage required computer systems to maintain high level of data accuracy and quality.
• Actively drive and develop and review training materials and contribute to new joiner trainings.
• Develop relevant daily customer service reports.
• Assess individual customer requirements and if required direct activities to appropriate partner departments.
• Act as deputy of Team Leader when required and support the management team with consolidated operational data and service reports.

Munkaköri leírás