German Speaking Quality Analyst - Budapest, Magyarország - Tech Mahindra

Leírás

Tech Mahindra Hungary, also a hub for people, who are ready to explore not only the opportunities that the global business world beholds, but also their own talents and skill sets. We guide you, we mentor you and we care for you, not just verbally but with numerous benefits and policies that translate our thoughts into action.,
• Conduct Transaction Quality Audits

• Provide Feedbacks and suggestions for improvement (German and English language)

• Publish Dashboards at defined intervals

• Drive Quality and process improvement initiatives

• Data Analysis – Strong Analytical skills with an ability to draw conclusions from data (Error Analysis and Root Cause)

• Analysis for process deviations

• Provide data inputs to internal stakeholders

• Flexibility and Availability for any ad-hoc business requirement

• Ensure Confidentiality, Availability and Integrity of Data,
• Excellent verbal and written communication (German & English) in an international process

• Candidate must be college or vocational school graduates or possess comparable work experience

• The candidate should have excellent problem solving capabilities and lateral thinking skills

• Knowledge of usage of MS tools-Intermediate level (Excel, word, PowerPoint)

• Good Knowledge of QA Audit and Evaluation function

• Coaching and objection handling skills

• Good understanding of QA calibration

• Analytical skills

• Ability to handle pressure and a natural go getter

• Flexible working in shifts (18/7 - Monday to Sunday 6am to 12am)

• Comfortable working from office

• Understanding of Tools such as Kaizen, 5Sm, 7 QC tools would be an added advantage, ,

• True international and multi-cultural work environment, passionate, driven and diverse teams
• Hybrid working (home office and office presence possibility)
• Cafeteria and health care benefit on top of base salary
• Cosy, attractive office building, located in the city centre
• Trainings and continuous development opportunities
• Engagement and Fun Activities throughout the year
• Immediate starting possibility