Product Operations Manager - Budapest

Job summary

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. We are seeking a hands-on Product Analytics Manager to join our new Product Operations team and lead our embedded analytics model across our four Business Units (BUs). This role bridges Product Management and data, ensuring we define the right metrics, instrument events correctly, and translate findings into actionable insights.

Responsibilities

• Design and run an embedded analytics operating model across all our Business Units
• Partner with the Director of Product Operations on orchestrating our strategic rituals (QBRs, Product Summits etc) by ensuring each Community has instant access to the data they need to report with ease and confidence
• Define our shared standards across product analytics
• Build a community of practice, playbooks, and peer reviews

Metrics & Governance

• Work with your analysts and product leaders to define metrics that matter and KPI hierarchies (North Star, input/health metrics) per BU, maintain a companywide event taxonomy and naming conventions
• Ensure your team has the mentorship and support to be able to be impactful in their assigned Business Units
• Instrumentation & Data Quality (Center of Excellence)
• Assist your team in querying and analysing raw event data using SQL, as needed
• Own the tracking plan and schema governance (events, properties, IDs), code-ready specs, versioning, and QA
• Supervise client/server instrumentation choices and ingestion checks across web and mobile

Reporting & Decision Support

• Establish executive and BU scorecards for strategic reporting, with automated data flows, in partnership with our Business Analytics team
• Ensure qualitative and quantitative reports your team produces include interpretation and recommendations for non-technical audiences

Tooling & Integration

• Oversee our entire product analytics stack, ensuring we have the right tools for each Business Unit (Amplitude, Mixpanel, Pendo)
• Oversee integrations with our data warehouse
• Take ownership of our centralized survey strategy across all BUs, defining the standards, tools and frequency of results

Leadership & Coaching

• Manage and develop a team of product analysts
• Set cadence (backlog grooming, data reviews), conduct analyses readouts, and raise data literacy across Product Managers and leaders

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