EV Logistics Coordinator - Gyor, Magyarország - Dana Incorporated

Leírás

PRIMARY DUTIES AND RESPONSIBILITIES

• Answer EV customer incoming calls/chat/emails
• Enters orders into ERP system
• Responds to price, availability & basic technical inquiries. Support properly designed technical specifications towards customers.
• Upsell placing orders of and use of our portals.
• Coordinates shortage, overage, damage claims and returns
• Coordinate technical related claims with cooperation of the relevant engineering team
• Works with sales, accounting and product management to resolve debits, credits, and warranty related issues
• Schedules and executes shipments in cooperation with logistics, customers and forwarders
• Handles document requests and export documentation
• Maintain customer service related master data
• Participates on occasional EV related projects upon need;
• Cooperate with the related operational teams to supply the highest standard of customer reaction

EXPECTATIONS, SKILLS NEEDED

• Advanced English, German language is a plus.
• Minimum Education (Profession / Specialty): Bachelor's degree in Engineering & or Administration
• Basic electrified engineering knowledge, willingness to acquire electrified technical details
• Required Experience (Years and Areas): Minimum of 3 years in customer service and/or engineering
• Analysis and solution of problems and decision making
• Conflict management and resolution
• High customer focus
• Experience with CRM Sales Force system or SAP as a plus.