Portuguese speaking Service Desk Agent - Budapest, Magyarország - Cognizant Technology Solutions

Leírás

Portuguese speaking Service Desk Agent

For our office in Budapest, Hungary we are looking for Service Desk Support Agents for our current client.

We can offer:

• Fancy office environment in Budapest, the most glamorous and exciting, living city in Europe
• Training and continuous learning and certification opportunities
• Chance to be part of a rapidly expanding organization
• Multilingual environment, native colleagues (50% of the team is a native speaker of their support language)
• Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
• Easy to access location and modern office building (easy to reach from city centre, 10-15 minute commute)
• Competitive salary and cafeteria benefits; company insurance, All You Can Move SportPass (at a discounted price), medical benefits and other perks
• Reimbursable language courses
• Team events and Company events (cool and youthful parties with team-games, etc.)
• High value awards and recognitions, annual bonus for top performers, and annual salary review

Responsibilities:

• Handle end user calls and web queries in Portuguese and English languages
• Act as the first point of contact for the customer
• Precise administration
• Act as primary contact between customer and resolving group
• Keep the user informed, own and follow up ongoing cases

We are looking for you, if you:

• have excellent written and verbal communication skills in Portugueseand English
• have experience in customer service – experience gained in IT Help Desk is an advantage but not a must
• have High School degree
• have desire to learn - no IT background required, training will provide the necessary technical knowledge
• are open to work in shifts
• have excellent communication skills – both written and spoken
• are flexible, open-minded personality with a "can do" attitude